General conditions of sale (GTC)

Article 1: Preamble

These general conditions of sale, are systematically brought to the attention of each buyer (hereinafter, the “buyer”), natural or legal person, to allow him to place an order on this website to the exclusion of all other conditions.

The buyer prior to his order declares to have the full legal capacity to engage under these terms and conditions.

This site is only available to people aged at least 18 years. Any access, use or order of one or more products on the site implies full consultation and acceptance, without any reserve of the buyer to these terms and conditions.

Article 2: Customer Service

For all information, questions or advice, our customer service is at your disposal:

Address: Swiss International Cigar S.A., Impasse Champ-Colin 6, 1260 Nyon – Vaud (VD) – Switzerland
Hours: Monday to Friday from 9:00 to 11:30 – 14:00 to 17:00
E-mail: [email protected]

Article 3: Traceability and Warranty


We strive every day to select and offer you the best cigar quality possible.

By supplying this company in Cuban cigars, we offer you the certainty that the cigars you buy are 100% original and not made from counterfeits, or from the grey market (cigars of lesser quality). Each box of Cuban cigars bought on our website has the following distinguishing marks: The Cuban “cellio” of green color, with a secret code hidden in the sticker, a code bar with a unique number identifying the cigar box that you have bought.

The factory code and the date of production. In addition, for many years we have invested in high-performance preservation means of our stock in order to offer top quality premium to our customers, probably the best in Switzerland! Our first objective is the rigorous selection of cigars that we buy from of our suppliers.

This guarantees you and certifies the seriousness and traceability of the cigars you buy from us. Our motto is that our company is a key player and respected by all these partners and suppliers.

Each box is subject to a control by our specialists before each order validation. The boxes are hermetically sealed to allow the cigars to retain their optimal moisture during the delivery of the product.

Please do not store them under vacuum after reception.

Article 4: PRICE

The prices of our products are indicated in Swiss Francs (CHF) regarding prices in Euros (€), dollars ($), they are indicative excluding participation in shipping and handling from our Swiss warehouse.

The selling prices of the products may be modified by Alps cigar at any time, provided that the prices invoiced are those in effect on the date of the order. The processing and shipping costs of the order are invoiced in addition.

Article 5: Customs duties for countries outside Switzerland or Europe.

Some taxes or duties may be due when the package reaches its destination. These are the sole responsibility of the Buyer and is his sole responsibility. Alps cigar is not obliged to inform the buyer of customs duties or other applicable taxes.

Article 6: The order and validation of the transaction.

It is important to specify your phone number, address and e-mail when ordering. When you validate the order, you declare to accept this one as well as the entirety of these general conditions of sale fully and without reserve.

Your order is then sent to our customer service for processing.You can then print your order form …

We reserve the right to refuse any order from a customer with whom there is a dispute over the payment of a previous order.
Upon registration of your order, a detailed acknowledgment of receipt will be sent to your e-mail address.

This acknowledgment of receipt will confirm the exact amount invoiced and the delivery terms of your order.

Cancellation of order: For all cancellations of orders, a processing fee of at least CHF 50.00 per refund will be charged. For orders of CHF 500.00 or more, the processing fee is 10% of the order amount.

Article 7: Product availability makes every effort to ensure the availability of products.

If despite increased vigilance products initially listed as in stock should be unavailable after the order, will inform the buyer by e-mail as soon as possible.

We guarantee the quality of our products, our customer service and our prices, in no case we are responsible for the non-supply of our cigars from our importer. (Delayed delivery due to the importer).

We distinguish availability as follows:

In stock :
The item is in stock so ready for shipping. You will receive your order within 2-4 business days.

In stock at the supplier:
Please note that the delay is based on the information provided to us by our suppliers. Unfortunately, it happens regularly that the suppliers themselves are not able to meet their deadlines and delay delivery.

If we receive the products earlier than expected, we will send them to you as soon as possible.


The buyer must pay his order by credit card or by bank transfer.

The debit of the card is made the day of the order and is considered effective after the confirmation of the agreement by the centers The buyer guarantees that he has the necessary authorizations to use the method of payment he has chosen when registering his purchase order. reserves the right to suspend or cancel any order and / or delivery in case of non-payment of any sum that would be due by the buyer, in case of payment incident or in case of fraud or attempted fraud relating to the use of the site

As part of the fight against fraud on the Internet, information about the order of the buyer may be forwarded to any third party for verification.

Article 8.1: Secure Payment

The payment is made according to the payment method aut Oriser on the website

Online payment by credit card is fully secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. You then make your purchases safely.

Article 9: Delivery and shipping
Article 9.1 General rule

The delivery is made to the address that the buyer has indicated when ordering. It is his responsibility to provide all the details necessary for the proper delivery of the package. The transfer of risks on the products sold by our company is carried out at the delivery of the products by our company to the carrier.

The buyer is obliged to verify, the state of the packing of the goods and its contents with the delivery. If the buyer’s package has been delivered directly to his mailbox is damaged, the buyer must imperatively go to his post office to note the deterioration of his package. If this is not done on the day of delivery, the post office may refuse to pay compensation.

Article 9.2. Deadlines and shipping costs

Refer to Article 7 for Swiss and European destinations.

For international destinations: 15 to 20 working days (this includes customs control).
These lead times are estimates: any possible excess in terms of lead times will not give rise to damages, nor to a deduction or cancellation of the order by the buyer.

In the absence of delivery at the end of a 90-day period, the buyer will have the possibility of cancelling his order (except if this delay in delivery is due to a case of force majeure within the meaning of the jurisprudence of the courts).
The sums paid by the buyer for the products will then be returned to him within thirty (30) days following the buyer’s request for cancellation, to the exclusion of any other compensation. The buyer must make his request by e-mail to the following address: cannot be held responsible for the obligation of delivery in all cases of force majeure (strikes, floods, fire, etc. without this list being restrictive).

The reception without reserve of the products ordered by the customer covers any apparent and/or missing defect. The complaint made by the purchaser under the conditions and according to the terms and conditions described in this article does not suspend the payment by the customer of the goods concerned. The responsibility of our company can in no case be called into question for acts during transport, destruction, damage, loss or theft, even if it has chosen the carrier.


Article 9.3 routing

The delivery is made by the deliveryman to the address indicated by the buyer on the order form. An acknowledgment of receipt must be signed by the buyer. In case of absence, the buyer receives a notice of passage of the deliveryman, and can request via the internet a delivery of his package the next day.

In case of non-claim of the parcel with the carrier within the time limit, and the return of the parcel to, the customer will have the opportunity to be returned his parcel by paying the postage again, and whatever the initial amount of postage paid.

In case of return of parcels by the post for the motive “Does not live at the address indicated” and subject to the receipt of the products in perfect condition, will again deliver the package at the expense of the customer. ‘Buyer.

Article 10: warranty

The seller guarantees that the goods are manufactured, controlled and packed without any material defect. The products must be verified by the customer at their delivery, and any claim reserve or dispute relating to defects and apparent defects must be made within 48 hours after receipt of the order.

Attach to your claim photos of the package and after opening a video of all content.In case of apparent defects, the defective items are replaced by us, subject to verification of alleged defects. Defects and damage to the products delivered consecutive to abnormal conditions of storage and / or conservation at the customer, especially in case of accident of any nature whatsoever, can not open right to guarantee due by our company, eg: storage near a heat source without hydrometry, outside the established standards declines any responsibility in case of resale of the products outside Switzerland.

The products proposed are in conformity with the Swiss legislation. The responsibility of can not be held liable for failure to comply with the legislation of the country where the products are delivered. It is up to the buyer to check with the local authorities the possibilities of importing or using the products or services he plans to order.

Article 11: Intellectual property

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, the website and all elements, trademarks, designs, models, logos, graphics etc. found in said site as well as their compilation are the exclusive property of or its suppliers, the latter not granting any license, nor any other right that that of consulting the site.

The reproduction or the use of all or part of these elements is only authorized for the exclusive purpose of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use is constitutive of infringement and sanctioned by the title of the Intellectual property, except preliminary authorization and written of….

All the technical documents delivered to our customers remain the exclusive property of only holder of the intellectual property rights on these documents and must be returned to him at his request. Our customers undertake to make no use of these documents, likely to infringe the industrial or intellectual property rights of our company and undertake not to disclose them to any third party.

Article 12: Discharge of responibility

Goods sold on the website are subject to the INCOTERM: EXWH regime.
Swiss International Cigar S.A. is responsible for the delivery of the customer’s order only until it is picked up in our Warehouse by the logistics service provider (La Poste, FEDEX, DHL, etc….).

Specifically, when the customer places an order on our site, the latter has no right to claim for loss, theft, destruction, partial or total damage, erroneous or delayed delivery, potential customs seizure, or any other case meeting these criteria.

However, the customer is not in a position to activate any claim for reimbursement from the debtor of the credit card used for his purchase in our online shop (charge-back) in all cases related to the delivery service. When purchasing on our website, the customer accepts all risks involved in the transport and delivery of his order. It is therefore up to the customer to take all the necessary steps with the logistics company (delivery) in order to settle the dispute. Swiss International Cigar S.A. makes itself available, as far as possible, in order to help the customer in this process. is edited by Swiss International Cigar S.A., and is published “as is”. The responsibility of cannot be engaged for damages linked to the use of this site, whether directly, indirectly or as a consequence.

Article13: REserves reserves the right to modify the site and the conditions of sale at all times. In case of contradiction between the versions of a contract or conditions of sale translated into different languages, only the French version is authentic.

Article 14: Legal Notice

This contract is subject to Swiss law. The language of this contract is French. In case of dispute, the Swiss courts will have sole jurisdiction having its legal jurisdiction based in Lausanne.

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